Frequently Asked Questions
Everything you need to know about your VAIO purchase and support.
Does my VAIO laptop come with a manufacturer warranty?
Yes, every new VAIO laptop includes a standard 1-year limited warranty that covers hardware defects and workmanship under normal use.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. Please ensure all accessories and documentation are included to receive a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your device sooner.
Are software updates included with my purchase?
VAIO provides regular driver and firmware updates through our official support portal to ensure your device remains secure and performs at its best.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and structured financing options through our partner providers.
Can I upgrade the RAM or SSD on my VAIO laptop?
Upgradeability depends on the specific model. While many of our laptops allow for storage upgrades, some ultra-portable models have soldered components. Please check your specific model specifications.